Tailor’s troubles: When customer satisfaction goes awry
by Melody Korongwe Tapiwa Ziwaya, a skilled tailor in Chitungwiza, had built a reputation for his attention to detail and excellent customer service. Despite his decade-long experience in tailoring, a recent incident with a notorious perfectionist, Mr. Moyo, would change everything. Mr. Moyo had approached Ziwaya to create trousers for an upcoming conference. He provided […]
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